Returns & Refunds
Return and Refund Policy
At American Hometex, Inc., we value our customers and want every order to meet their expectations. We work closely with our wholesale partners to resolve concerns fairly and keep our business relationships strong.
1. Return Requests
If you receive quilts, throws, or other products that do not match your order, please contact us as soon as possible. We will review your concern and discuss the available options.
Returns must be discussed with our team before any products are sent back. Unauthorized returns may not be accepted.
Returns must be discussed with our team before any products are sent back. Unauthorized returns may not be accepted.
2. Damaged or Defective Products
Please inspect your shipment upon arrival. If you receive damaged, defective, or incorrect products, notify us promptly with your order details, a description of the issue, and photographs where possible.
We will review the information and work with you to determine an appropriate resolution.
We will review the information and work with you to determine an appropriate resolution.
3. Refunds
Refunds are reviewed on a case-by-case basis, depending on the circumstances of the order and the nature of the issue. If a refund is approved, we will communicate the amount and processing arrangements directly to the customer.
Refund processing times may vary depending on the payment method and financial institution.
Refund processing times may vary depending on the payment method and financial institution.
4. Exchanges and Replacements
Depending on product availability and the circumstances of the issue, we may discuss an exchange or replacement as an alternative to a refund.
All exchanges and replacements must be approved by American Hometex, Inc. before arrangements are made.
All exchanges and replacements must be approved by American Hometex, Inc. before arrangements are made.
5. Non-Returnable Items
Products that have been used, washed, altered, or damaged after delivery may not qualify for return, except where required by applicable law or where otherwise agreed by our team.
Additional restrictions may apply to special orders or products purchased under specific wholesale terms.
Additional restrictions may apply to special orders or products purchased under specific wholesale terms.
6. Return Shipping Costs
Return shipping costs and any related charges will be discussed when a return is approved. Responsibility for these costs may depend on the reason for the return and the agreed terms of the order.
7. Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Any applicable cancellation arrangements will be discussed with the customer.
Any applicable cancellation arrangements will be discussed with the customer.
8. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our team with the following information:
- Your name and business name.
- Order number or order details.
- A description of the issue.
- Photographs of damaged or incorrect products, if applicable.
Our team will review your request and contact you regarding the next steps.
9. Contact Us
Have a question about a product or wholesale order? We’re here to help.
American Hometex, Inc.
Website: https://americanhometex.net/
Please use the contact information listed on our website to reach our team.
We appreciate your business and will do our best to address your concerns professionally and fairly.
Please use the contact information listed on our website to reach our team.
We appreciate your business and will do our best to address your concerns professionally and fairly.